Privacy Policy
Effective Date: August 1, 2026
At Valana Stays, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our short-let management services.
Who We Are
Valana Stays provides professional short-let management services for property owners across the United Kingdom.
If you have any questions about this Privacy Policy, please contact us:
Email: hello@valanastays.com
Phone: +44 7521 591495
Information We Collect
Information You Provide
Full name
Email address
Telephone number
Property address
Number of bedrooms
Property condition
Property status
Furnishing details
Any additional information you provide through our enquiry forms
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and similar technologies
How We Use Your Information
We use your information to:
Provide free property income estimates
Respond to enquiries
Prepare management proposals
Deliver our short-let management services
Communicate with you about your property
Improve our website and services
Comply with legal obligations
Prevent fraud and maintain security
We never sell your personal information.
Marketing Communications
With your consent, we may send you updates about our services and company news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Sharing Your Information
We may share your information with trusted third-party providers, including:
Professional photographers
Cleaning companies
Maintenance contractors
Payment processors
Technology providers
Professional advisers
We only share the information necessary for them to perform their services.
Data Security
We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where applicable
Request data portability where legally available
To exercise these rights, contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic, and help us improve our services. You can manage cookies through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites, including booking platforms such as Airbnb, Booking.com, and Vrbo. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact Us
Email: hello@valanastays.com
Phone: +44 7521 591495